Job Description
Senior Customer Service Specialist
Job Location:
Belgrade, SRB
Job Requisition ID:
15665
Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.
Responsibilities:
- Maintaining regular communication with wholesale customers and organizing the order intake process
- Executing planned sales activities with wholesalers, while ensuring compliance with the required sales structure
- Preparing customer invoices for goods delivered within Serbia and Montenegro
- Introducing customers to new products and the company’s marketing activities
- Calculating and processing customer rebates
- Monitoring commercial activities and ensuring adequate availability of PharmaSwiss products at wholesalers
- Monitoring and analyzing sales performance and inventory levels, with reporting by sales channel category, customer, and product
- Proposing activities and corrective measures to improve sales performance
- Preparing the required specifications for the issuance of bills of exchange
- Preparing documentation related to the return of goods
- Updating pricing data
- Coordinating activities related to participation in tenders through wholesalers and controlling the collected tender documentation
- Preparing export documentation
- Recording and maintaining all relevant data for the assigned customer group
- Monitoring accounts receivable due dates and communicating with customers regarding payment collection
Requirements:
- University degree in Pharmacy preferred, or secondary education in Pharmacy - Pharmacy Technician
- Previous experience in a similar position within a pharmaceutical company
- Good computer skills (MS Office, advanced MS Excel skills)
- Good command of English
- Strong organizational and analytical skills
- Accuracy and attention to detail
- Excellent communication and negotiation skills
- Team-oriented and collaborative approach
We are an Equal Opportunity Employer. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.