Position Overview:

The Director, Medical Operations and Medical Information Lead reports to the Senior Vice President, Head of Global Medical Affairs (GMA) and oversees the planning, processes, systems, and infrastructure that enable our Global Medical Affairs organization to execute with excellence. This role is responsible for vendor management, the execution of scientific and medical meetings, budget oversight, compliance processes, and medical information services.

The Medical Operations and Medical Information Lead manages a team of U.S.-based operations and medical information specialists who play a pivotal role in driving operational efficiency, optimizing processes, and facilitating evidence generation, scientific communication, and cross-functional collaboration across our portfolio. The goal is to ensure best-in-class global medical operations and medical information services, working in close collaboration with International MI to align processes and ensure compliant external engagements.

Responsibilities:

Medical Operations

• Vendor Management: Oversee the selection, onboarding, contracting, and performance of vendors supporting publications, grants, field medical engagements, advisory boards, and congress activities.
• Meetings & Events: Lead the planning and execution of medical meetings, including scientific congresses, advisory boards, symposia, and internal/external field medical engagements. Monitor and report on medical metrics, KPIs, and dashboards to assess performance and impact.
• Systems Oversight: Provide governance for GMA platforms and systems supporting publication planning, grants management, and medical engagement tracking.
• Project Management: Provide operational oversight of vendor-led projects, ensuring milestones, deliverables, and timelines are met.
• Budget & Resource Tracking: Monitor and track budget allocations, vendor invoices, and resource utilization.
• SOP Alignment & Compliance: Maintain and support updates to GMA SOPs in collaboration with compliance to ensure Medical Affairs activities are conducted in accordance with internal SOPs, regulatory requirements, and industry standards. Manage processes and documentation to support accurate and timely Sunshine Act and global transparency reporting requirements.
• Inspection & Audit Readiness: Support inspection and audit readiness, aligning with global and local compliance standards.
• Digital Innovation: Champion the adoption of digital tools and omnichannel medical engagement platforms.

Medical Information

• Medical Information Services: Lead the development, review, and dissemination of accurate, balanced, and timely medical information to healthcare professionals and patients for both marketed and investigational products. Ensure the use of up-to-date standard response documents (SRDs), FAQs, and other scientific resources across the Bausch Health portfolio, aligned with company positions.
• Inquiry Management: Oversee the medical information call center/vendor, ensuring high-quality responses and adherence to regulatory and compliance requirements. Support Field Medical Excellence in responding to MSLs queries timely and accurately.
• Metrics & Insights: Track inquiry metrics and provide actionable insights to Medical Affairs leadership and other relevant cross-functional areas to inform strategy and evidence generation.

Requirements & Qualifications:

• Advanced degree in Life Sciences, Business, or a related field (MD, PharmD, PhD, MBA, or MSc preferred).
• Experience applying AI/ML technologies to develop innovative models, tools, or platforms that generate actionable insights and competitive advantage, is a strong plus.
• 10+ years of experience in Medical Operations or related Medical Affairs roles within pharma/biotech, including a minimum of 5 years in a management/supervisory role with demonstrated success in strategic planning and building high-performing teams.
• Proven track record in process optimization, systems implementation, and project management.
• Experience in medical information, scientific communications, and congress operations.
• Strong understanding of compliance frameworks (GxP, PhRMA, EFPIA, IFPMA).
• Proficiency with medical systems (e.g., Veeva Vault, MedComm platforms, publication software).
• In-depth knowledge of ICMJE guidelines, good publication practices, and journal review/selection criteria. Strong analytical skills to synthesize data sets and study summaries into meaningful communication materials.
• Excellent stakeholder management and communication skills, with the ability to balance strategic priorities and hands-on execution.

The range of starting base pay for this role is 187K – 257K.  Actual starting pay will be based on a wide range of factors including, but not limited to, relevant skills, experience, qualifications, education and location. In addition to base pay, this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.

Benefits package includes a comprehensive Medical (includes Prescription Drug), Dental, Vision, , Flexible Spending Accounts, 401(k) with matching company contribution, discretionary time off, paid sick time, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, employee referral bonuses and employee discounts.