Clinical Application Specialist

Bausch Health Canada is the international head office of Bausch Health Companies, one of the fastest growing international pharmaceutical companies dedicated to bringing quality health and wellness products to all Canadians. 
Our team manufactures and markets a wide variety of pharmaceutical and health products that are distributed in pharmacies, healthcare practices and hospitals across the country.
At Bausch Health, we invest in our employees and we believe in the importance of cultivating performance and outdoing ourselves in finding new and better solutions with the aim of responding innovatively and effectively to current needs.

Bausch Health is a global company that develops, manufactures, and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurology, Ortho Dermatologics, Medical Aesthetics and Dentistry.  We are delivering on our commitments as we build an innovative company dedicated to advancing global health.  Each day, Bausch Health products are used by over 150 million people around the world.

Our approximately 7,000 employees are united around our mission of improving people’s lives with our health care products.

Solta, a division of Bausch Health, is committed to improving patients’ quality of life by delivering sophisticated technology in simple, elegant designs, providing true aesthetic and therapeutic benefits. For more than a decade, we've been developing innovative treatment technologies to provide proven and effective aesthetic care options to consumers and physicians alike. 

 The Clinical Specialist will manage clinical operations in their assigned territory. This will include product installation and training to customers, clinical complaint management, field sales support and continuing education, with the overall goal of achieving company sales objectives within their regions while maintaining the efficacy.

Note: The following is meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.

 The Clinical Specialist has general responsibilities for all aspects of customer training management in the assigned territory.   This includes meeting with regional sales team and assisting with achieving the territory sales quotas and objectives.

• Deliver customer training on company equipment using demonstrated ability to effectively perform installation and training sessions. Develop proficiency through comprehensive home office and field training, and administer customer training per the installation and training presentations, Quick Start Guides, and available resources using the currently approved treatment parameters. Implement effective follow-up training to ensure and monitor efficacy, while developing physician(s) and staff advocates within the practice. 
•  Manage territory clinical operations with regards to reinforcing good clinical practice, investigating and resolving clinical complaints, and maintaining sales organization education standards. 
• Support sales organization practice marketing efforts to drive sales of treatment tips to ensure accounts within territory are performing the required internal and external promotion for device procedures. Support capital representative for regional sales related activities when needed, i.e. clinical evaluations, demos, workshops. Time management is essential, especially towards the end of month/quarter/year. 
• Support S.M.A.C. (Solta Medical Aesthetic Center) and customer clinical research activities as a field clinical research liaison. 
• Maintain updated knowledge of the industry and competitive products, especially in the area of Laser/Energy devices.

Secondary Responsibilities and Duties:

• 60-75% travel required to customer accounts patient seminars trade shows workshops special events or other field co-travel. 
• Demonstrate a strong work ethic and represent Solta with high integrity, ethics, honesty, loyalty, and professionalism. Include professional standard of dress and courtesy at all times.
• Maintain consistent communication with Regional Sales Manager, Regional Sales Director and sales team on all matters related to the territory.  
• Completing clinical administrative responsibilities including, updating clinical account activities in Solta Medical’s computer customer database.

Experience, Education, Training, Traits:

• • RN, FNP, PA Esthetician or related license required
  • BA/BS preferred
  • 5+ years of industry experience
  • Minimum of 2 plus years work experience in a clinical or health care field. Experience in the cosmetic/aesthetic field is preferred.
  • Must have previous training experience in a clinical practice with experience positioning and promoting procedures within the practice to maximize utilization and sales.
  • Excellent communication skills (written/verbal) and interpersonal skills are required. Must have clear, confident oral presentation skills.
  • Strong organizational skills including the ability to plan effectively, and manage multiple, complex tasks simultaneously.
  • Ability to self-start, manage one's projects and responsibilities with minimal oversight.
  • Ability to effectively work independently with extensive travel.
  • Ability to assimilate highly technical and complex information quickly, and discuss at a high level with customers/colleagues.
  • Proficiency in MS Office applications including Outlook, Word, Excel and PowerPoint.

Language and Verbal Skills
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.

 Math Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Analytical and Reading Skills
Ability to read, analyze, interpret and assist in the creation and refinement of company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.

Physical Requirements
While performing the duties of this job, the employee may be required to perform lifting tasks of up to 60 pounds for short durations.  Duties of this job may involve standing and/or walking for extended periods of time.  Duties also involve daily keyboard data entry.  Specific vision abilities required by this job include close vision.

 Work Environment
The noise level in the work environment is usually moderate. Some work may be required to be performed in clinical laboratories, where the employee must employ standard techniques to protect against chemical and biological hazards

 Safety
Solta Medical is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.

The masculine is used in this publication without prejudice for the sake of conciseness.
Bausch Health is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.