Field Service Engineer, EMEA

Date: Jan 26, 2023

Location: NL - Schiphol-Rijk, Netherlands - All, NL

Company: Bausch Health

Bausch Health is a global company that develops, manufactures and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurology, Ortho Dermatologics, Medical Aesthetics and Dentistry.  We are delivering on our commitments as we build an innovative company dedicated to advancing global health.  Each day, Bausch Health products are used by over 150 million people around the world. Our approximately 7,000 employees are united around our mission of improving people’s lives with our health care products.

The Field Service Engineer will be responsible for various activities relating to the daily technical support of our customers in assigned territories.


 Principle Responsibilities and Duties:
 

  • Use diagnostic tools, service aids, service documents and product schematics to troubleshoot, test and repair medical equipment (laser, RF and ultrasound).
  • Provide technical expertise for servicing of medical equipment (laser, RF and Ultrasound).
  • Assist with escalated service calls from Product Support and email from customers, distributors and internal personnel.
  • Provide on-site field service including product installation, annual maintenance, upgrades and repairs.
  • Use escalation process to inform Manager and Product Support of unresolved issues as well as suggestions to improve equipment performance.
  • Manage trunk stock service inventory and territory to comply with established operating standards as applicable.
  • Provide customer, distributor and/or third party training as necessary.
  • Follow documented Field Service Procedures
  • Work with 3rd party service consultants for territory coverage of service repairs
  • Document service activities in CRM tool (Salesforce.com/ServiceMax)
  • Manage service logistics in the territory, including service parts and loaner and system shipments as applicable.
  • Acts as a mentor to members of the Service and Product Support organization.

 

Other Experience, Training or Certifications Required:

  • AA Degree in Electronics, or equivalent experience
  • 3+ years of previous field service, or equivalent experience
  • Medical Device: Experience with medical devices a plus
  • Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus
  • Risk Management: General knowledge of risk management for medical devices a plus
  • Design Control: General knowledge of design control process a plus
  • ESD: General knowledge of ESD environment
  • Self-starter, detail oriented, demonstrated ability to support customers with minimal supervision
  • Ability to use diagnostic test equipment
  • Ability and willingness to work with various teams in the support of company products.
  • Ability to produce results while working with multiple projects under tight deadlines
  • Excellent customer service and support skills
  • Ability to maintain inventory / service records and paperwork
  • Approximately 50% travel on average required, mostly domestically but occasionally internationally.
  • Ability to use Microsoft Windows software including HyperTerminal, Word, Excel and Outlook.
     

Language and Verbal Skills
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.

 

Math Skills
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Analytical and Reading Skills
Ability to read and understand company procedures.  Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.

Physical Requirements
While performing the duties of this job, the employee may be required to perform lifting tasks of up to 70 pounds for short durations. Duties of this job may involve standing and/or walking for extended periods of time. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.


Work Environment
Most work will be performed in an office environment or at a customer’s site (typically a private medical practice). The noise level in the work environment is usually low to moderate.
Some work may entail incidental exposure to bio-hazardous materials (repair product in doctor’s offices) where the employee must employ standard techniques to protect against chemical and biological hazards

Safety
Solta Medical is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read 
Bausch Health's Job Offer Fraud Statement.