Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.
We are seeking an experienced ServiceNow Senior Manager to lead a team in delivering solutions on the ServiceNow platform. You'll shape strategy, ensure excellent delivery, and mentor administrators, developers, and analysts. As the ServiceNow Subject matter expert, you will lead a global technical team and develop the SNOW application roadmap.
Duties and responsibilities:
- Lead a global team of developers, architects, and administrators.
- Develop and implement strategic roadmaps for ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps).
- Align platform capabilities with business needs by collaborating with senior stakeholders.
- Oversee complete ServiceNow project delivery: design, implementation, and support.
- Establish governance, best practices, and development standards.
- Manage vendor and third-party relationships.
- Monitor performance metrics to meet SLAs and ensure high user satisfaction.
- Promote innovation and automation through ServiceNow.
- Implement new capabilities and enhance existing functionality within ServiceNow.
- Provide strategic guidance focused on operational excellence.
- Conduct comprehensive ServiceNow implementation: configuration, integration, testing, requirements gathering, and solution design.
- Work with users to refine business requirements and workflows.
- Create reports and dashboards in ServiceNow.
Qualifications:
- Bachelor’s Degree required
- 8+ years of experience in IT, including 6+ years in ServiceNow development, configuration, and administration within a global enterprise environment
- ServiceNow certification(s) in System Administration, Application Development, and/or Implementation
- Knowledge of the ITSM/ ITIL Framework and ServiceNow Licensing
- Working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, GRC, SECOPS, PPM etc.
- Understanding of ServiceNow best practices and current features
- Effective communication skills with all levels of staff and management, both verbally and in writing, along with customer service skills
- Ability to manage network MID servers and technology tools
- Capability to work independently with minimal supervision, as well as collaboratively within a team
- Competence to think objectively and creatively, focusing on both details and larger issues
- Adherence to defined procedures to ensure operational excellence, system resiliency, and compliance with security policies
- Experience in managing a team is preferred
As required by law, Bausch Health provides a reasonable range of compensation for roles that may be hired in the US. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For this role, the range of starting pay for this role is $147k - $203k annually.
Benefits package includes a Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, discretionary time off, paid sick time, tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses and employee discounts.
We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.