Job Description
Customer Service Specialist
Job Location:  Seoul, KOR
Job Requisition ID:  14052

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.

Role Overview

We are looking for a Customer Service Specialist to provide front-line support to customers and distributors in Korea. The role involves order processing, handling inquiries, and collaborating with internal teams to ensure smooth operations and excellent customer experiences.

 

Key Responsibilities

  • Manage customer inquiries and ensure prompt, professional responses
  • Process sales orders, including customer setup, service agreements, and approvals for capital and consumable orders
  • Maintain strong customer relationships and in-depth knowledge of Solta products and promotions
  • Handle product/service complaints and ensure timely resolution in line with company policies
  • Perform back-office tasks including pricing, billing, account management, and backorder monitoring
  • Track and manage demo inventory; support demo requests and logistics for sales representatives
  • Collaborate with sales, logistics, IT, and finance teams to resolve operational issues
  • Support department goals, KPIs, and process improvement initiatives
  • Participate in team projects, share knowledge, and provide training support
  • Ensure compliance with company policies, including data protection and internal control requirements


Qualifications

  • Bachelor’s degree or equivalent experience in customer service
  • Experience in healthcare or medical device industries is a plus
  • Business-level English proficiency
  • Strong teamwork, positive attitude, and professional approach
  • Detail-oriented, resourceful, and flexible
  • Experience with BPCS, ServiceMax, Peoplesoft, SAP/JDA, or Microsoft D365 is a plus
  • Proficient in MS Office (Word, Excel, Outlook)
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Key Competencies

  • Customer-focused with excellent problem-solving skills
  • Ability to adapt to a dynamic work environment
  • Strong organizational skills and attention to detail
  • Effective communication and interpersonal skills
  • Proactive, innovative, and able to work independently
  • Knowledge of and compliance with data protection regulations

We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.