Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.
About the Role
The Product Support Specialist provides first-line troubleshooting and technical support for Solta’s product portfolio. The role focuses on resolving customer issues, improving service processes, and ensuring customer satisfaction. Join our team and contribute to delivering exceptional service to our clients.
Key Responsibilities
- Provide technical support for hardware, software, and consumables via phone and email
- Manage customer cases from open to resolution, ensuring timely follow-up
- Support service team with repair guidance
- Escalate recurring issues and contribute to process improvements
- Collaborate across teams to enhance customer experience
Qualifications
- Bachelor’s degree in a relevant field or equivalent professional experience preferred
- Minimum 2 years of customer support or technical support experience (medical device industry preferred)
- Strong communication and problem-solving skills
- Proficiency in MS Office
Preferred
- Professional proficiency in English (written and spoken); additional languages a plus
- Ability to handle multiple cases with high productivity
Location & Travel
- Solta Korea office
- Occasional business travel required
Why Join Us
At Solta Korea, you will be part of a collaborative and innovative team dedicated to advancing medical aesthetics. We offer opportunities for professional growth, exposure to global practices, and a chance to make a direct impact on customer success.
We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.