Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.
端到端负责技术服务运营：涵盖政策设计、流程构建、系统部署、数据驱动优化及一线工程师赋能。
Main Tasks & Responsibilities
- 建立并持续优化服务流程与SOP，提升效率与服务质量
- 管理客户服务请求、工单系统及服务报告，确保数据准确、可追溯
- 制定并执行运营计划，包括预防性维护、应急响应及客户培训
- 协调技术服务工程师日常工作，确保任务按时、高质量完成
- 跨部门整合资源，解决复杂技术问题
- 监控客户满意度，处理投诉与升级事件，维护公司品牌形象
- 持续推动流程卓越，提供数据分析与洞察
- 负责服务系统上线及持续运维
Qualifications：
- 本科及以上学历，技术类专业优先
- 5年以上技术服务相关经验
Professional Capabilities/Skills:
- 具备优秀的跨部门沟通与项目管理能力
- 具有战略思维
- 英语书面及口语流利
- 熟悉Service Max或Salesforce系统
熟练使用CRM、ERP、工单系统及办公软件
We are an Equal Opportunity Employer. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.