IT Service Delivery Manager

Bausch Health is a global company that develops, manufactures, and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurology, Ortho Dermatologics, Medical Aesthetics and Dentistry.  We are delivering on our commitments as we build an innovative company dedicated to advancing global health.  Each day, Bausch Health products are used by over 150 million people around the world.

Our approximately 7,000 employees are united around our mission of improving people’s lives with our health care products.

The IT Service Delivery Manager is accountable for the end-to-end delivery of programs and projects to meet customer needs, and responsible for customer relationships across their span of control.

As the IT Service Delivery Manager, you will be responsible for:

· Work with various third party managed service providers to determine necessary activities to successfully deliver service throughout the given technology platform or function

· Work closely with internal subject matter experts as they manage their respective platforms promoting a structured and cohesive engagement across the given platforms

· Experience working with MSP’s (managed service providers)

· Ensure that the right type and number of resources that are required to fulfill the planned services are available and in place

· Ensure efficient and effective IT operations daily

· Manage all IT related infrastructure and service delivery processes

· Support all Voice service processes and service delivery

· Ensure proper implementation of management plans and policies in rendering services to clients

· Oversee and direct the activities of the service delivery team

· Train third party SDMs and MSP team members on the most efficient and effective ways of carrying out their duties, when necessary

· Attend meetings on behalf of the IT service delivery team or appoint a member from the team to do so

· File report to top management on the progress of any service under his/her supervision

· Work together with team members to develop service agreements and supports that will assist in service delivery

· Suggest appropriate technologies to be adopted so as to meet present and future demands of the business.

· Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution

· Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources

· They are also expected to contribute to the wider goals of IT Services

· Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization

· Holding the teams to the highest standards, project discipline and accountability

· Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.

Education:

· A degree in Computer Science and/or a business related degree is required.

Experience:

· 5+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs

· Significant experience in a customer service role and business management role

· Work experience in a professional services industry, preferred

· Experience managing external vendors, commercial negotiations

· Excellent relationship building and interpersonal skills, including cross-cultural competence

· Proven delivery excellence ideally using Agile

· Strong leadership qualities and a passion for building high performing teams

Benefits package includes a Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, discretionary time off, paid sick time, tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses and employee discounts.

#LI-hybrid

This position may be available in the following location(s): US - Bridgewater, NJ

Bausch Health Companies Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

If a candidate needs a reasonable accommodation/adjustment due to physical or mental health impairment for any part of the application process, they are encouraged to send their request to humanresources@bauschhealth.com  or call 908-927-1400 and let us know the nature of the request and their contact information. Please be sure to include the job requisition number.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
 

To learn more please read Bausch Health's Job Offer Fraud Statement.