Quality Assurance Specialist I (WA)

Date: Nov 13, 2022

Location: US-WA-Bothell, Washington, US

Company: Bausch Health

Bausch Health is a global company that develops, manufactures and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurology, Ortho Dermatologics and Dentistry.  We are delivering on our commitments as we build an innovative company dedicated to advancing global health.  Each day, Bausch Health products are used by over 150 million people around the world.


Our approximately 7,000 employees are united around our mission of improving people’s lives with our health care products.



Position Title: Quality Assurance Specialist I 


The Quality Assurance Specialist I  will perform complaint investigation activities for product complaints and Adverse Events with cross functional team members and provide complaint investigation reports in compliance with Solta procedures, Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System requirements, and other regulatory guidelines.


Principle Responsibilities and Duties:

Note: The following are meant to be representative but not necessary all-inclusive of the duties and responsibilities for this position title.


  • Works independently to investigate root cause of product related complaints and adverse events in compliance with company procedures.
  • Identifies applicable corrective and preventative actions to facilitate complaint closure.
  • Manages timelines for complaint investigation to ensure that investigations are performed in a timely manner.
  • Develops or contributes to development of quality processes for complaint handling.
  • Provides technical input for adverse event investigations.
  • Perform periodic trend analysis as a Post Market Surveillance early warning system on complaint data.
  • Perform Post Market Surveillance trend analyses. Generate or apply statistical methods with appropriate risk-based justification.
  • Lead or support Post Market Surveillance related projects to improve source data required for Post Market Surveillance activities.
  • Other duties as assigned.


Experience, Education, Training, Traits:

  • 4 years bachelor level degree in Science, engineering or other similar discipline.
  • Minimum of 1-3 years of experience within Medical Device Industry is preferred.
  • Technical writing in English required
  • Working knowledge of FDA, QSR, ISO 13485  and applicable global regulatory requirements for complaint handling.
  • Working knowledge in risk management for medical devices is preferred.
  • Excellent skills at tracking, trending, analyzing and reporting key quality metrics for complaint history using electronic database systems.
  • Knowledge and experience working with software systems used for complaint handling and/or other relational database experience is preferred.
  • Demonstrated analytical capabilities with the ability to summarize data into graphs, charts and statistics using any software (Excel, Minitab, SQL, PowerBI, etc.) is required.
  • Basic understanding of programming languages (Python, SQL, Java, etc.) is preferred.


Language and Verbal Skills

Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.


Math Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Analytical and Reading Skills

Ability to read, analyze, interpret and assist in the creation and refinement of company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings. Ability to calculate figures and apply mathematical concepts like statistics.



Work Environment

Must be comfortable working in a company environment with rapidly evolving needs, responsibilities and expectations.



Solta Medical is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.



This position may be available in the following location(s): US - Bothell, WA

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch Health's Job Offer Fraud Statement.